Vision Villas’ real life ‘Inn-Keeper’ from WINK
A key insight for me over the past year as Wealth Dynamics Master Practitioner for Supporter profiles, participating in and facilitating Boardroom Clubs has been with regards to our STANDARDS. We all have a tendency to ‘settle for our standards’ and the profound lesson to be learnt from these words is through the Inn-Keeper’s story in Wink (he represents the Supporter profile). Just as at the Inn-Keepers resort in 'Wink', XL Vision Villas in Bali is also truly paradise and ‘the hotel staff seem to drift along like they are wearing magic carpet shoes’ (and with the most amazing smiles)!
I spoke to Wayan Suarma, Resort Manager from Vision Villas in Bali, to find out more about the real life ‘Inn-Keeper’ and to learn a great lesson in realising our dreams.
A key insight for me over the past year as Wealth Dynamics Master Practitioner for Supporter profiles, participating in and facilitating Boardroom Clubs has been with regards to our STANDARDS. We all have a tendency to ‘settle for our standards’ and the profound lesson to be learnt from these words is through the Inn-Keeper’s story in Wink (he represents the Supporter profile). Just as at the Inn-Keepers resort in 'Wink', XL Vision Villas in Bali is also truly paradise and ‘the hotel staff seem to drift along like they are wearing magic carpet shoes’ (and with the most amazing smiles)!
I spoke to Wayan Suarma, Resort Manager from Vision Villas in Bali, to find out more about the real life ‘Inn-Keeper’ and to learn a great lesson in realising our dreams.
Wayan leads a team of thirty people in managing the operations side of Vision Villas and says enthusiastically, ‘I love all parts of my job’. His key to success is recruiting the right people from the start and encouraging a strong team-work culture...the mission being to assist and fulfill every guest requirement with positivity and a can-do attitude! Wayan maintains this high standard by training every member of the team one-on-one every month and his leadership strategy is to create an environment where people love their job because, ‘When they love their job, it is very easy to ask them what we want.’ He is also very fair and would never ask someone to do something he wasn’t prepared to do himself. Wayan also mentors staff in the creation of new pathways to help them rise in their career.
The most important activity for Wayan in maintaining the smooth running of Vision Villas is to check reports from all departments – the A &G Department (administration and general) which looks after security, HR and Accounting; the Room Department which looks after front desk, house keeping and engineering; and the FB (Food and Beverage) Department including FB product and FB service. All issues that need addressing from these reports will be followed up. Each morning a log book (inside which any issues are recorded) is sent to his office and every Monday, Renate Hamilton and Wayan discuss what needs to be followed up on and together they look around the property paying close attention to every detail.
Wayan was always clear he wanted ‘to be something in the future’. For that he created a powerful dream and maintained a focus and commitment to reach his goals, clearly stating ‘Good education, take challenges on and focus to achieve goals.’
Wayan has always worked within the Tourism and Hospitality industry, with three years studying at university and now more than fifteen years experience under his belt. Fuelled by his dream of reaching the top position as Resort Manager, Wayan started from ground level as a bell boy carrying bags from reception to rooms and had already defined the schedule for his life: six months bell boy, six months reception, one year chief reception, two years night manager and always kept challenging himself to get a better position. When Wayan didn’t know, he would ask questions!
The most important activity for Wayan in maintaining the smooth running of Vision Villas is to check reports from all departments – the A &G Department (administration and general) which looks after security, HR and Accounting; the Room Department which looks after front desk, house keeping and engineering; and the FB (Food and Beverage) Department including FB product and FB service. All issues that need addressing from these reports will be followed up. Each morning a log book (inside which any issues are recorded) is sent to his office and every Monday, Renate Hamilton and Wayan discuss what needs to be followed up on and together they look around the property paying close attention to every detail.
Wayan was always clear he wanted ‘to be something in the future’. For that he created a powerful dream and maintained a focus and commitment to reach his goals, clearly stating ‘Good education, take challenges on and focus to achieve goals.’
Wayan has always worked within the Tourism and Hospitality industry, with three years studying at university and now more than fifteen years experience under his belt. Fuelled by his dream of reaching the top position as Resort Manager, Wayan started from ground level as a bell boy carrying bags from reception to rooms and had already defined the schedule for his life: six months bell boy, six months reception, one year chief reception, two years night manager and always kept challenging himself to get a better position. When Wayan didn’t know, he would ask questions!
At Vision Villas Wayan works six days a week by choice. His agreement is to work five days but he finds it boring to stay at home. ‘I enjoy spending time talking to someone else, meeting people and sharing my ideas and sharing my knowledge and my experience with everybody’. Wayan is inspired by Robert Kyosaki and Mark Victor Hanson to build business. Wayans English is not quite advanced enough for Roger’s material and events as yet, so I wonder what he will think when Roger’s material is translated to Indonesian one day and he discovers who he has been working for the past 3 years!
Vision Villas’ biggest challenge at the moment is building another resort, including an expansion of the current resort with four new villas opening in 2009, a 60 seat restaurant and another swimming pool in the resort. With Wayans desire to wholly embrace and overcome challenges I am sure the resort will be outstanding!
Wayans and his wife, Made Tirtawati is also in tourism and they met working in the same hotel. Now Made Tirtawati looks after people on cruise ships. The couple have an 12 year-old son, Ricky Jaya Purnawarman, who loves IT, speaks good English and recently went to Australia for a month to further develop his computer skills… he’s also is interested in possibly becoming a pilot.
As part of sharing his personal success, part of Wayan’s dream is to improve the education and health in Bali by building an education and social foundation for the disadvantaged Balinese communities. In doing so, Wayan needs supplies of books, computers, pencils and school stationery.
Wayan has always set his personal standards high and always refined his focus towards achieving his goals, so he keeps getting where he wants to go, naturally! When we set our sights at 5-Star, we will experience our world in a 5–Star way…if we settle for 2-Star that will be precisely what experience shows up for us. WHAT LEVEL ARE YOU CHOOSING TO PLAY AT?
‘A Five Star life is easier than a Two Star life’ –Roger Hamilton, Wink
WINK AUDIO...
WINK BOOK...
Vision Villas’ biggest challenge at the moment is building another resort, including an expansion of the current resort with four new villas opening in 2009, a 60 seat restaurant and another swimming pool in the resort. With Wayans desire to wholly embrace and overcome challenges I am sure the resort will be outstanding!
Wayans and his wife, Made Tirtawati is also in tourism and they met working in the same hotel. Now Made Tirtawati looks after people on cruise ships. The couple have an 12 year-old son, Ricky Jaya Purnawarman, who loves IT, speaks good English and recently went to Australia for a month to further develop his computer skills… he’s also is interested in possibly becoming a pilot.
As part of sharing his personal success, part of Wayan’s dream is to improve the education and health in Bali by building an education and social foundation for the disadvantaged Balinese communities. In doing so, Wayan needs supplies of books, computers, pencils and school stationery.
Wayan has always set his personal standards high and always refined his focus towards achieving his goals, so he keeps getting where he wants to go, naturally! When we set our sights at 5-Star, we will experience our world in a 5–Star way…if we settle for 2-Star that will be precisely what experience shows up for us. WHAT LEVEL ARE YOU CHOOSING TO PLAY AT?
‘A Five Star life is easier than a Two Star life’ –Roger Hamilton, Wink
WINK AUDIO...
WINK BOOK...
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